Shipping policy
Shipping Policy
Last updated: [Date]
Thank you for shopping with SLURP JAR. We want your order to arrive safely and transparently, so please review the information below before placing your order.
Order Processing
Orders are typically processed within [1–3 business days] after payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During product launches, restocks, holidays, or periods of unusually high demand, processing may take slightly longer.
Shipping Times
Estimated delivery times for customers in the United States are:
United States: approximately [7–15 business days]
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside our control.
Once your order has been handed to the shipping carrier, actual delivery times are controlled by the carrier.
Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48–72 hours for tracking information to become active after receiving your shipping confirmation.
Where Orders Ship From
SLURP JAR products may ship directly from our manufacturing or fulfillment partners.
Because of this, the origin location shown on your tracking information may differ depending on the order.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
If an order qualifies for free shipping, this will be clearly shown at checkout.
Customs, Duties & Taxes
Depending on the destination and shipping method, import duties, taxes, or customs charges may apply.
Where these costs are included in the shipping method, no additional payment will normally be required upon delivery.
Where they are not included, the customer may be responsible for any applicable import charges.
Any applicable information will be provided at checkout where possible.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, please contact us at [slurp.jar@gmail.com] as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.
SLURP JAR is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Missing Packages
If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us at:
We will review the shipment and, where appropriate, contact the carrier on your behalf.
Please contact us within [30 days] of the estimated delivery date if you believe your package has been lost.
Packages Marked as Delivered
If your tracking shows that your order was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Check with the local carrier.
- Allow up to 24 hours, as some carriers occasionally mark packages as delivered shortly before final delivery.
If the package still cannot be located, contact us and we will help review the situation.
Damaged Packages
If your SLURP JAR arrives damaged, please contact us within [7 days] of delivery.
Please include:
- Your order number
- Photos of the shipping box
- Photos or video of the damaged product
- A brief description of the issue
This helps us investigate the issue and determine the appropriate solution.
Shipping Delays
Occasional delays can happen due to customs inspections, severe weather, carrier disruptions, holidays, transportation delays, or other events outside our control.
A delayed shipment does not automatically mean that the package has been lost.
We will always do our best to help you track your order.
Pre-Orders
If a product is sold as a pre-order, the estimated shipping timeframe will be clearly stated on the product page.
Pre-order delivery dates are estimates and may change due to manufacturing or logistics delays.
If there is a significant change to the expected shipping date, customers will be notified.
Questions About Your Shipment
For any questions regarding shipping or tracking, contact us at:
SLURP JAR Customer Support
Email: [slurp.jar@gmail.com]
Please include your order number when contacting us.